Privacy Policy
Booking Your Lessons
All lessons must be booked and paid in advance via our online booking system. If you require assistance to make your bookings, we are happy to help either in-studio, over the phone or by email at info@arcstudiokw.com
Due to the small number of clients in our classes, we do not accept drop-ins.
No Shows & Late Arrivals
When you make a booking, it will be treated as used whether or not you attend the session or you gave us less than 24hrs to cancel or reschedule your booking for privates and 4hrs for group classes.
Please arrive on time for your class. All classes are structured with a warm-up, to prepare your body for the workout and to help avoid injury. If you are more than 10 minutes late, you will not be able to join the class, and your booking will be treated as a late cancellation. Due to health and safety regulations, there are absolutely no exceptions.
Your Purchase
When you purchase a session or package of sessions you are paying for the session, and not the teacher.
We may increase our prices at any time. We will give you no less than 14 days notice of such increase by updating our website, our newsletter, social media sites and notice in-studio. You can see our current prices and any discounts/promotions here.
We may at any time, choose to withdraw a type of session, price option or promotion.
When purchasing a session or package, please note that your purchase must be used within the period given.
Cancellations
When making your booking, please remember you need to give us 24hrs notice to cancel your PRIVATE session without charge and 4hrs for GROUP CLASSES. You may cancel or reschedule via our online booking system.
If you give us 24hrs notice, you will not be charged for your session and it will be available to use at another time within the time frame of your package.
If you neglect to give us 24hrs notice to cancel or reschedule your booking, it will be treated as having been used, whether or not you attend, and you will not be entitled to a refund or to reschedule.
Please do not come in to practice if you are un-well. It won’t help you get better (plus working out when you have a cold or flu can sometimes prolong your symptoms and make you feel worse). If we are able to accommodate your late cancel request with no charge in this instance, we will. We encourage you to cancel your session per our 24hr policy at the first instance of cold/flu to avoid being charged and if you are feeling better, just re-book!
If we have to cancel your session, for any reason (such as instructor illness or emergency), we will do our best to give you advance notice and in such instances, your purchase will be available to use for another booking and the expiry date of that session will be extended 30 days. It is your responsibility to make sure we have the best way to contact you to notify you of cancellations.
Our booking system generates emails/messages that remind you of your booking. We are not able to receive cancellation instructions sent to replies to these messages. Should you wish to cancel your session/booking with us, we kindly ask that you follow instructions above per our cancellation policy to avoid being charged.
Refunds
You cannot transfer unused sessions or bookings without our permission. Please, just ask us. Such permission will not be unreasonably withheld.
No refunds or extensions will be given for expired classes or packages.
If you are ill or injured and your treating practitioner or GP has deemed Pilates practice unsafe for you, we will refund your unused sessions at their purchased rates.
Privacy
We take your privacy seriously.
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
ARC STUDIO will never sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.
Website Use
Information published on this website is provided for the use of ‘ARC STUDIO’ visitors.
Please be advised that although care has been taken to ensure technical and factual accuracy, some errors may occur.
Please be aware that ARC may alter the information on its website from time to time.
ARC shall have no liability arising from the use by any party of the information on this website.
ARC does not warrant the information on this website in any way and in particular, no warranty is given that the website or its contents or hypertext links are virus free or uncontaminated.
You are advised to make your own virus checks and to implement your own precautions in this respect.
ARC takes no responsibility for contamination or damage caused by any virus or electronic transmission.
Continuing to use our site implies that you agree to these terms.